Theft (reco n-sil) and illegal claims

Here are some ways to deal with the account if you think you have been unauthorized access to the account or if you do not remember paying in the PlayStation в„ў Store.

If you do not know your account or e-mail

Select one of the following options and check the details.

• I have an account: I don't know the payment.
• I have an account: I can't recognize my email.
• I don't have an account: I can't recognize my payment or e-mail.

• The PlayStation body has been stolen.
• I want to strengthen my account security.

I can't recognize the payment with an account

If you cannot recognize the purchase, first check the PlayStation Store transaction history. If the claim source is not stated in the transaction history, check the following general reasons related to unknowing payments.

Check the subscription settings and see if it is the reason for the transaction. There is a deadline for refund of the flat rate. For more information, please check the PlayStation Store cancellation policy.

Adjustment of regular purchase How to apply for refund

The small account does not include your own PlayStation wallet, but you can use funds from the family administrator's wallet within the amount you borrowed. The usage limit of a small account is set by default by default when the family administrator creates an account.

PSN family Pear rental control on PS5

If a minor is using an adult account, it can access the PlayStation в„ў network without parental control, which violates the Terms of Use. If your family's secondary users are using an adult account, please contact us.

Check your account transaction history*and check if you have purchased the same content multiple times. There is a refund deadline for specific payments. For more information, please check the PlayStation Store cancellation policy.

*If multiple accounts are linked to the same payment method, check the transaction history of each account.

I will not receive an email regarding the change of the account.

If the email does not stated that it is a change by PlayStation, someone may be trying to access your account. It is recommended that you complete the following steps to guarantee your account security:

1. Change your email account password. If you have problems, contact your email provider as soon as possible.
2. If you were able to change your email account password, follow the guide below to reset your account password.

1. If you are unable to change your login method, contact PlayStation Customer Support.

I don't have an account: I don't know my payment or email

Your payment information may have been used to make a purchase on PlayStationВ®Store. If you suspect this, contact your card issuer (phone number listed) immediately.

Someone may have created an account using your email address. If you receive a PSN message that you don't recognize, change your email password immediately and contact us*.

*If you can't access your email account, contact your email provider.